Privacy Policy

haynsw.com.au is committed to providing you with the highest levels of customer service. This includes protecting your privacy. haynsw.com.au is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the protection of your personal information.

Set out below is information that haynsw.com.au is required to communicate to our customers. We recommend that you keep this information for future reference. This information does not restrict haynsw.com.au is rights under the Privacy Act in any way.

haynsw.com.au 
haynsw.com.au  is a website run by Anna Jane Anderson ABN 70 981 300 236.

Clip™ is a concept and pending registered trademark of Anna Jane Anderson ABN 70 981 300 236.

Clip™ stands for Comprehensive Local Information Point, a community centric website that offers both a comprehensive directory of businesses and organisations in a district along with a billboard as a conduit for introducing items for sale, items wanted, freebies and events for that district. haynsw.com.au  is a product of the Clip™ concept.

Clip™, its concept or any part of it can not be used without permission of Anna Jane Anderson, PO Box 399 Hay NSW 2711, 02 6993 2002, clip@clip.net.au.

Your personal information
Personal information held by haynsw.com.au  about businesses and organisation may include your name, current, previous and mailing addresses, telephone/mobile phone/fax numbers, e-mail addresses, web addresses, contact name, UHF channel, open hours, logos and photos,  description and search criteria of your organization.  We also hold details of your haynsw.com.au services, including their status, as well as certain details about your personal interests.

Personal information held by haynsw.com.au for people using the Billboard may include your name, current, previous and mailing addresses, telephone/mobile phone/fax numbers, e-mail addresses, web addresses, contact name, logos, This information may be provided to 2HAYFM and Riverine Grazier.

We also hold details of your haynsw.com.au services, including their status, as well as certain details about your personal interests.

If you choose not to provide us with certain personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Occasionally, you may need to provide personal information about other individuals to haynsw.com.au (eg about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to haynsw.com.au and advise them that we can be contacted for further information (see ' How to contact us' below).

Personal information is collected by haynsw.com.au to enable us to provide you with the products and services you have requested and to assist us to improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.

How we collect personal information
haynsw.com.au collects personal information in a number of ways, including:

• directly from you, for example when you provide information by phone, in marketing coupons, competitions or application forms or when you submit information to us through our websites (eg by email or cookies);
• from third parties, carriage service providers, credit reporting agencies or your representatives;
• from publicly available sources of information;
• from our own records of how you use our services; or
• when legally required to do so.

How we use your personal information
Your personal information may be used in order to:

• verify your identity;
• assist you to subscribe to our products and services;
• provide the products and services you require, including directory services and classified advertising through a number of media;
• administer and manage those products and services, including charging, billing and collecting debts;
• make changes to your profile;
• respond to any queries or feedback you may have;
• inform you of ways the products and services provided to you could be improved;
• conduct appropriate checks for credit-worthiness and for fraud;
• research and develop our products and services;
• provide information excluding bank account and/or credit card details t to 2HAYFM and Riverine Grazier of your Billboard items for Sale, Wanted, Freebies or events, so they can be advertise through their media.
• gain an understanding of your information and communication needs in order for us to provide you with a better service;
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so haynsw.com.au can promote and market its services to you. This is to keep you informed of our products, services, special offers or products we believe you will find valuable and may continue after you cease acquiring services from us. If you do not want us to promote and market our products, services and special offers to you please call 02 6993 2002.

When we disclose your personal information
In order to deliver the services you require and for the purposes set out above, haynsw.com.au may disclose your personal information to organisations outside haynsw.com.au. Your personal information is disclosed to these organisations only in relation to haynsw.com.au and related companies providing services to you. These organisations may carry out:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis
• advertising your Billboard Listings, this is limited to 2HayFM and Riverine Grazier.

haynsw.com.au takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation); and
• other information service providers (eg if you obtain services from other providers, we may need to disclose your information for billing purposes).

haynsw.com.au website
haynsw.com.au provides products and services via our various websites. When you visit our sites, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.

haynsw.com.au may use 'cookies' on various websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our websites to remember your preferences. As such, cookies are designed to improve your experience of our websites.

In some cases, cookies may collect and store personal information about you. haynsw.com.au extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.

haynsw.com.au also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. haynsw.com.au collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Acts in the course of journalism
haynsw.com.au commits to the Australian Press Council Privacy Standards (available at http://www.presscouncil.org.au/) in relation to material prepared by haynsw.com.au, its employees and its agents in the course of journalism. haynsw.com.au publishes some material which is licensed to it by other organisations. haynsw.com.au will take reasonable steps to ensure that each organisation which supplies it with material for publication has publicly committed to standards for the purpose of section 7B(4)(b) of the Privacy Act 1988. If haynsw.com.au receives a privacy related complaint relating to any material supplied to it by another organisation, then it will formally request that organisation to deal with the privacy complaint in a fair and efficient manner.

Third party sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. haynsw.com.au collection statement and privacy policy apply to Haynsw.com.au' websites only and haynsw.com.au assumes no responsibility for information and content of third party sites.

Help us to ensure we hold accurate information
haynsw.com.au takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up to date with changes to personal information such as your name or address.

by contacting us (see 'How to contact us' below)

You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
haynsw.com.au reserves the right to charge a fee for searching for, and providing access to, your information.

How to contact us
If you have any questions in relation to privacy, please contact us between 9.00am and 5.00pm, Monday to Friday.
Tel: 02 6993 2002
Please note that this number is not for general service enquiries.
Post: PO Box 399 Hay NSW 2711
Email: mailto:privacy@haynsw.com.au

Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.